Privacy Policy

Introduction

Swaadam ("we," "our," or "us") operates the Swaadam mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

Personal Information

We collect the following personal information that you provide to us:

• Phone Number: Used for account authentication and login
• Name: To personalize your experience and for order delivery
• Delivery Address: Required to deliver your tiffin orders
• Order History: Details of your past orders and preferences

Automatically Collected Information

When you use the App, we automatically collect certain information:

• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: App interactions, features used, and time spent in the App
• Push Notification Tokens: To send you order updates and notifications
• Biometric Authentication Data: If you enable biometric login (fingerprint/Face ID), your biometric data is processed locally on your device and never transmitted to our servers or stored by us. We only store your preference to use biometric authentication.

How We Use Your Information

We use the information we collect to:

• Process and Deliver Orders: Manage your tiffin orders and ensure timely delivery
• Account Management: Create and manage your account
• Communication: Send order confirmations, updates, and notifications
• Customer Support: Respond to your inquiries and provide assistance
• Improve Our Service: Analyze usage patterns to enhance the App experience
• Security: Detect and prevent fraud and unauthorized access

Data Storage and Security

Storage

Your data is securely stored using Firebase services provided by Google:

• Firebase Authentication: For secure user authentication
• Cloud Firestore: For storing order and user data
• Firebase Cloud Messaging: For push notifications

All data is encrypted in transit using industry-standard SSL/TLS protocols.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Biometric authentication handled entirely by your device's operating system (Android or iOS). Your fingerprint or facial recognition data never leaves your device and is not accessible to our App or servers.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (Google Firebase) who assist in operating our App
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services

Our App uses the following third-party services:

• Firebase (Google): For authentication, database, messaging, and analytics
  • Google Privacy Policy
  • Firebase Privacy Information

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

You can access and update your personal information through the App settings.

Data Deletion

You have the right to request deletion of your personal data. To request deletion, email us at the contact information provided below. We will process your request within 30 days.

Opt-Out of Notifications

You can disable push notifications through your device settings or the App settings.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (for material changes)

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our App, you consent to the transfer of your information to these countries.

Contact Us

Consent

By using the Swaadam App, you consent to our Privacy Policy and agree to its terms.